Dynamics 365 Customer Service
Customer service is the number one tool that can make or break your business brand. Businesses that take customer service seriously are the most successful, globally. Today's clients require fast responses to queries and questions, regardless of whether your business choices to engage with customers through phone, text, or online. To help manage large customer service queries, more and more companies are turning to online features like 365 sales to provide a cohesive model.
Take advantage of the in-depth customer service insights tool from Microsoft 365. Learn what makes or breaks your customers' experiences. Push forward key optimization indicators to gather more information on how to build your brand around all your customers. Content is king here, therefore use the virtual agent to manage the customer experience. For example, clients don't need to use exact phrases or words to explain their issues.